Merchandise Delivered By Store
For 5-Star Delivery service, merchandise will be delivered to you and assembled, excluding merchandise advertised as requiring customer assembly. You will also receive, for a period of one-year, in-home service for any repair of defective items if, at the time of service, you live within the store's service and delivery area. If you no longer live within the store's service and delivery area it will be your responsibility to return any merchandise to the store for service or exchange.
If your merchandise or property has been damaged during delivery, you must notify store personnel within 7 days of the date of the delivery. Merchandise can be returned within 7 days of the date of the delivery, minus delivery fee with 15% restocking fee. Merchandise cannot be returned after 7 days of the date of the delivery.
Merchandise Shipped Direct from Manufacturer
Item(s) shipped direct from manufacturer may be cancelled for a full refund up until the item(s) ships from warehouse. Merchandise that has already shipped can not be cancelled. Customer is responsible for returning merchandise to your local store in original condition for a refund. Returns must be made within 7 days upon receiving item(s) and will incur a 15% restocking fee.
Merchandise Picked Up By Customer
Stores do not have the ability to hold merchandise past the scheduled date of pick-up. If you are unable to pick up your merchandise on your scheduled date, please notify the store immediately. Except where prohibited by law, there will be a 15% restocking fee on merchandise that has been returned to stock. At the time of pickup, inspect your merchandise for any visible signs of defect prior to departing the store. Once picked up, if you discover damages to your merchandise, you must notify store personnel within 7 days of taking possession of the merchandise to be eligible for a refund or exchange. It will be your responsibility to return any merchandise to the store for service or exchange. It is your responsibility to properly secure and tie down merchandise to your vehicle. Ainehome associates may assist in loading merchandise but reserves the right to refuse loading merchandise which may result in injuries or property damage. Ainehome will not be responsible for any damage or loss caused to customer merchandise and/or any vehicles during the loading or transportation of your merchandise.